Last updated: October 3, 2026

Eligible items may be requested for return within 30 days after delivery. Please contact VioCart and obtain authorization before sending an item back.

Return eligibility

To qualify, an item should be unused, unworn, and in its original condition and packaging, with proof of purchase. Eligibility depends on the product, condition, and reason for the request.

Start a return

Use our Contact page and include your order number, the item involved, and the reason for the request. Wait for authorization and the correct return instructions. Fulfillment and return locations may vary.

Damaged, defective, or incorrect items

Contact us promptly after delivery and provide clear photographs of the item, packaging, and shipping label. After review, an approved issue may qualify for a replacement, store credit, or refund.

Non-returnable items

Personalized products, gift cards, opened hygiene-sensitive products, perishable goods, hazardous materials, and products marked final sale are generally not returnable unless defective or otherwise required by applicable law.

Return shipping

For preference-based returns, return shipping costs may be paid by the customer or deducted from the refund. VioCart covers reasonable return costs for verified defects, incorrect products, or approved fulfillment errors.

Refund timing

Approved refunds are issued to the original payment method after the returned product or supporting evidence has been reviewed. Banks and payment providers commonly require an additional 5–10 business days to post the credit.

Important return instructions

Do not return a package to the address printed on its original shipping label unless VioCart support specifically instructs you to do so. Unauthorized returns may be delayed, refused, or ineligible for reimbursement.